Kimptom onyx hotel boston8/17/2023 ![]() Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.Take and record reservations with accuracy.All calls are to be answered in a "scripted" manner. Answer all calls within three (3) rings.Create incident reports for guest injuries / issues when required.Lock and secure area if leaving the front desk, even if it is for a moment!.Take and confirm credit cards for validity and acceptability.Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day.Set wake-up calls as dictated by your shift.Keep lobby and office area clean at all times,.Complete daily reports, audits correspondences etc.Know where the closest shopping, convenience store and gas station is. Know physical makeup of building-exterior and interior.Also know the amenities of the rooms so you can inform guests of what to expect in their rooms. Never say a guest's room number out loud.Know emergency procedures and how to respond.Use message light to tell guests that they have a message waiting. Repeat message back to caller to assure the accuracy of the message. Take guest messages and faxes with accuracy, always noting the date and time of message. Operate the switchboard and disperse calls as required by your shift.Check registration (folio) cards for completeness, accuracy, and legibility.Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.Operate the front desk according to standard operating procedures and with exceptional guest service.The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel.
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